Header background
Orcar
About Us
How Orcar Works
Explore Cars
Blog
Help Center
EN | $
Log In
Open menu
Orcar
EN | $
Log In
Open menu
Orcar
EN | $
Log In
Help Center
Find answers, get support, and explore our services.
FAQ
Contact Us
Vehicle Guide
Pickup & Return
Frequently Asked Questions
Popular Questions
Is a deposit required?
Do you provide car seats?
What does comprehensive insurance cover?
What insurance plans can I upgrade to?
Do I need to refill the fuel before returning?
Where do I pick up the vehicle?
What are the pickup and return hours?
Getting Started with Your Rental
What documents are needed for car rental?
Can foreigners drive rental cars in Korea?
Is there a minimum age requirement for car rental?
Do I need to upload documents before pickup?
Can I register an additional driver?
Paying for Your Trip
Can I book without a Korean phone number or credit card?
What payment methods can I use?
Is a deposit required?
Can I pay in a different currency?
Do you offer long-term rentals?
Vehicle Features & Availability
Can I get the exact car I reserved?
Are GPS and English language support available?
Can I bring my pets?
Do you provide car seats?
Can I change vehicles after booking?
Are winter tires or snow chains included?
Understanding Insurance Options
Is insurance included?
What does comprehensive insurance cover?
What insurance plans can I upgrade to?
What happens if I decline optional insurance?
Fuel, Mileage & Driving Info
Do I need to refill the fuel before returning?
Is the prepaid fuel option available?
Is there a mileage limit?
Pick-Up, Drop-Off & Delivery
Do I need to go to a counter to pick up the vehicle?
Do you provide airport shuttle service?
Where do I pick up the vehicle?
What are the pickup and return hours?
Can I have the vehicle delivered?
Is there anything I need to do before driving?
What happens if I arrive early or late for pickup?
What happens if I return the vehicle to the wrong location?
Changing or Canceling Your Booking
Can I extend my rental?
What happens if I return the vehicle late?
What is the cancellation policy?
Can I modify my existing reservation?
Can I cancel and rebook at a lower price?
Roadside Help & Vehicle Issues
What should I do if I need roadside assistance?
What happens if the car breaks down or has mechanical issues?
Are battery jumpstart and tire changes covered?
Renter Rules & Responsibilities
Am I responsible for tickets, fuel, and violations?
How are traffic violation fines or tickets handled?
What happens if I forget to pay a parking ticket?
Can I dispute a charge for violations?
Vehicle Size & Luggage Capacity Guide
Where can I find more information about vehicle size and luggage capacity?